Frequently Asked Questions
Everything you need to know about Double Tops Originals.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Standard shipping within the domestic region takes 3-5 business days, while international shipping may take 7-14 business days depending on your location.
How do I determine my correct size?
Each product page features a detailed 'Size Guide' button. We recommend measuring a similar garment you own and comparing it to our specifications to ensure the perfect fit for your Double Tops Originals pieces.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. You can initiate a return or exchange through our online portal for a full refund or store credit.
Are your garments sustainably produced?
Quality and ethics are at our core. We partner with manufacturers who prioritize fair labor practices and utilize high-quality, durable materials designed to last longer than fast-fashion alternatives.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
Can I track my order once it has shipped?
Yes, once your order is dispatched, you will receive a shipping confirmation email containing a unique tracking number and a link to monitor your package's progress in real-time.